Privacy Policy

1. Introduction

This Privacy Policy explains how Newlife Medicare Private Limited ("Newlife Medicare", "we", "our" or "us") may collect, use, store, process and protect information when you visit our website, contact us through email, telephone, WhatsApp or another authorised communication channel, submit an enquiry, request or confirm a quotation, provide supporting documents, receive or use a payment link, make a payment or place an international order.

2. Information We May Collect

Depending on how you interact with us and the requirements of a particular transaction, we may collect information including:

• Name
• Company or organisation name, where applicable
• Email address
• Telephone or WhatsApp number
• Billing and shipping address
• Country and destination information
• Product enquiries, strength, quantity and quotation details
• Quotation, proforma invoice, invoice or order reference
• Order and transaction details
• Payment transaction reference, payment ID, status, amount and currency
• Business, import, regulatory or customer-verification documentation where required
• Prescription or other supporting documentation where applicable
• Communications exchanged with our team through email, telephone, WhatsApp, chat or other authorised channels
• Technical information such as browser type, device information and IP address where collected through the website or service providers

3. Information Provided Through Chat, Email and Messaging Applications

Our sales and support process may involve communication through email, telephone, WhatsApp or other authorised chat or messaging applications. Information provided through those channels may be retained where reasonably necessary to respond to an enquiry, prepare or confirm a quotation, review documents, send an authorised payment request, support an order or maintain relevant transaction records.

Customers should provide only information reasonably required for the transaction and should avoid sending payment passwords, OTPs, CVV details or complete card credentials through chat, email or messaging applications.

4. Payment Links and Payment Information

After a quotation or order has been confirmed, Newlife Medicare may create or arrange a secure, transaction-specific payment link through an authorised third-party payment gateway, bank, financial institution or payment service provider.

The payment request may be associated with information such as the customer name, quotation or order reference, payment purpose, amount, currency, email address, telephone number or other transaction details required by the payment provider.

Sensitive payment credentials such as complete card numbers, CVV details, banking passwords and OTPs should be entered only on the authorised payment-provider interface. Newlife Medicare does not require customers to send these credentials to our staff through chat, WhatsApp, email or telephone.

We may retain transaction references, payment IDs, payment status, amount, currency, quotation or order references, dates and related information required for accounting, reconciliation, refund handling, customer support, fraud prevention and compliance purposes.

5. How We Use Information

Information may be used to:

• Respond to product enquiries
• Prepare, send and administer quotations or proforma invoices
• Confirm and administer orders
• Verify individual customers or business entities where reasonably required
• Review prescriptions, licences, permits, import documents or supporting information where applicable
• Create or arrange transaction-specific payment requests
• Verify and reconcile authorised payments and refunds
• Detect duplicate, suspicious, unauthorised or potentially fraudulent transactions
• Arrange shipping, customs-related support and delivery
• Provide customer service and transaction updates
• Maintain accounting, transaction and business records
• Respond to payment-provider, bank, logistics or regulatory verification requests where appropriate
• Comply with applicable legal, regulatory and contractual requirements
• Maintain and improve our website, systems and customer experience

6. Pharmaceutical, Prescription and Regulatory Information

Certain pharmaceutical transactions may require information or documentation necessary to determine whether an order can be supplied, exported, imported or delivered to a particular customer or destination.

Depending on the product, customer type and destination, we may request a prescription, business licence, import permission, identity/customer information or other supporting documentation.

Prescription or similar documents may contain sensitive personal or health-related information. Where such information is provided, it should be limited to what is reasonably required for the applicable transaction, verification or regulatory purpose.

7. Business and Individual Customers

This Privacy Policy applies to information provided by both eligible individual international customers and business buyers, including distributors, pharmacies, importers, healthcare organisations and other commercial customers.

The information required may differ depending on the customer type, medicine requested, order quantity, payment method and destination-country requirements.

8. Sharing of Information

We may share necessary information with third parties involved in a legitimate enquiry, transaction or compliance process, including:

• Authorised payment gateways and payment service providers
• Banks and financial institutions
• Shipping, courier and logistics providers
• Customs, import/export or regulatory authorities where required
• Technology, hosting, communication and website service providers
• Accounting, audit, legal or compliance professionals
• Government authorities where disclosure is legally required

Information shared should be limited to what is reasonably necessary for the relevant service, transaction, verification or legal requirement.

We do not sell personal information as a standalone commercial product.

9. Third-Party Payment Providers

Payment gateways, banks and other payment service providers operate their own systems and may independently collect and process information required to provide payment, fraud-prevention, authentication, KYC, transaction-monitoring or related services.

Customers may therefore be subject to the applicable privacy terms and processing practices of the payment provider used for the relevant transaction.

Where a payment provider requests information directly from the customer, Newlife Medicare does not control all information collected independently by that provider.

10. Payment-Link Verification and Fraud Prevention

Payment links issued for Newlife Medicare transactions should relate to an identifiable quotation, proforma invoice or order. Information associated with a payment request may be used to confirm that the payment matches the intended customer and transaction.

11. Website and Communication Information

When you contact us through the website, email, telephone, WhatsApp, chat or another authorised messaging service, we may retain information reasonably necessary to respond to the enquiry, administer the quotation or order, support payment verification, resolve a dispute or maintain relevant business records.

Third-party communication platforms may process information according to their own privacy terms and systems.

12. Cookies and Website Technologies

Our website may use cookies or similar technologies to maintain website functionality, understand visitor interactions, improve performance, support security and provide a better user experience.

Users may be able to restrict cookies through their browser settings, although some website functions may be affected.

13. Data Security

We use reasonable administrative, organisational and technical measures designed to protect information against unauthorised access, disclosure, alteration, misuse or loss.

Access to transaction, customer and document information should be limited to personnel and service providers who reasonably require it for the applicable business, payment, fulfilment, support or compliance purpose.

However, no internet transmission, messaging service, website or electronic storage system can be guaranteed to be completely secure.

14. Data Minimisation

Customers should provide only information reasonably necessary for the applicable enquiry, quotation, payment, regulatory review, shipping or support purpose.

Where a document contains information that is not required for the transaction, customers may contact us before sending it to confirm what information is necessary.

15. Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including quotation and order administration, payment reconciliation, accounting, customer service, regulatory verification, fraud prevention, dispute resolution and compliance with applicable requirements.

Retention periods may vary depending on the nature of the information, transaction and applicable obligations.

16. Your Choices and Requests

Subject to applicable requirements, you may contact us regarding personal information associated with you, including requests relating to access, correction, updating or deletion where applicable.

Certain information may need to be retained where necessary for legal, regulatory, accounting, contractual, fraud-prevention, dispute-resolution or legitimate business purposes.

17. International Transactions and Cross-Border Processing

Because Newlife Medicare serves international customers and business buyers, information associated with an enquiry or transaction may need to be processed by payment providers, banks, communication providers, logistics companies, customs authorities or other service providers located in different jurisdictions where necessary to complete, verify or support the relevant transaction.

18. Third-Party Links and Services

Our website, communications or payment process may contain links to independently operated third-party websites, payment interfaces or services.

Newlife Medicare is not responsible for the privacy practices, security or content of websites or services that are not operated by Newlife Medicare.

19. Fraud Prevention, KYC and Compliance Verification

Information may be used to identify suspicious, unauthorised or potentially fraudulent activity and to protect Newlife Medicare, our customers, financial institutions, payment providers and other service providers involved in a transaction.

Where reasonably required, information or documentation may also be provided to an authorised payment service provider, bank or compliance reviewer for merchant, customer or transaction verification.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, communication channels, payment-link process, service providers, operations or applicable requirements.

The latest version published on this website will apply from the time it is made available.