Privacy Policy

1. Introduction

This Privacy Policy explains how Newlife Medicare Private Limited ("Newlife Medicare", "we", "our" or "us") may collect, use, store, process and protect information when you visit our website, submit an enquiry, request or confirm a quotation, communicate with us, make a payment or place an international order.

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

• Name
• Company or organisation name
• Email address
• Telephone or WhatsApp number
• Billing and shipping address
• Country and destination information
• Product enquiries and quotation details
• Order and transaction details
• Payment transaction references
• Business, import or regulatory documentation where required
• Prescription or supporting documentation where applicable
• Communications exchanged with our team
• Technical information such as browser type, device information and IP address

3. Payment Information

Payments made through our website may be processed by authorised third-party payment gateway providers, banks or financial service providers.

Complete card numbers, CVV details, banking passwords and OTPs should be entered only on the authorised payment-provider interface. Newlife Medicare does not intend to directly store these complete payment credentials on its website where they are processed by the payment provider.

We may retain transaction references, payment IDs, payment status, amount, currency, quotation or order references and related information required for accounting, reconciliation, customer support and compliance purposes.

4. How We Use Information

Information may be used to:

• Respond to product enquiries
• Prepare and send quotations
• Confirm and administer orders
• Verify individual customers or business entities where required
• Review prescriptions, licences, permits or supporting documents where applicable
• Process and reconcile authorised payments and refunds
• Arrange shipping and delivery
• Provide customer support
• Maintain business, accounting and transaction records
• Detect misuse, fraud or suspicious transactions
• Comply with applicable legal and regulatory requirements
• Improve our website and customer experience

5. Pharmaceutical and Regulatory Information

Certain pharmaceutical transactions may require information or documentation necessary to determine whether an order can be supplied, exported, imported or delivered.

Depending on the product, customer type and destination, we may request a prescription, business licence, import permission or other supporting documentation before an order proceeds.

6. Business and Individual Customers

This Privacy Policy applies to information provided by both eligible individual customers and business buyers, including distributors, pharmacies, importers, healthcare organisations and other commercial customers.

The information required may differ depending on the customer type, medicine requested, order quantity and destination-country requirements.

7. Sharing of Information

We may share necessary information with service providers or organisations involved in a legitimate transaction, including:

• Payment gateway providers
• Banks and financial institutions
• Shipping, courier and logistics providers
• Customs or regulatory authorities where required
• Technology and website service providers
• Accounting, audit, legal or compliance professionals
• Government authorities where disclosure is legally required

We do not sell personal information as a standalone commercial product.

8. Website and Communication Information

When you contact us through the website, email, telephone, chat or messaging services, we may retain the information reasonably necessary to respond to the enquiry, prepare a quotation, support the transaction or maintain relevant business records.

Customers should avoid sending unnecessary sensitive information unless it is specifically required for the applicable order or verification process.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies to maintain website functionality, understand visitor interactions, improve performance and provide a better user experience.

Users may be able to restrict cookies through their browser settings, although some website functions may be affected.

10. Data Security

We use reasonable administrative, organisational and technical measures designed to protect information against unauthorised access, disclosure, alteration, misuse or loss.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including quotation and order administration, accounting, customer service, dispute resolution, fraud prevention and compliance with applicable requirements.

Retention periods may vary depending on the nature of the information and the transaction.

12. Your Choices and Requests

Subject to applicable requirements, you may contact us regarding personal information associated with you, including requests relating to access, correction, updating or deletion where applicable.

Certain information may need to be retained where necessary for legal, regulatory, accounting, contractual, dispute-resolution or legitimate business purposes.

13. Third-Party Payment and Service Providers

Payment gateways, banks, shipping companies and other third-party service providers may process information according to their own systems and privacy practices when providing their services.

Customers may be subject to the applicable privacy terms of those independently operated service providers.

14. Third-Party Links

Our website may contain links to independently operated third-party websites or services.

Newlife Medicare is not responsible for the privacy practices, security or content of websites that are not operated by Newlife Medicare.

15. International Transactions

Because Newlife Medicare serves international customers and business buyers, information associated with an enquiry or transaction may need to be processed by payment providers, banks, logistics providers, customs authorities or other service providers located in different jurisdictions where necessary to complete the relevant transaction.

16. Fraud Prevention and Verification

Information may be used to identify suspicious, unauthorised or potentially fraudulent activity and to protect Newlife Medicare, our customers and our payment or service providers.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, payment processes, operations or applicable requirements.

The latest version published on this website will apply from the time it is made available.