Shipping & Delivery Policy

1. Order Processing

Orders are processed after:

• Quotation or order confirmation
• Successful payment verification
• Product availability confirmation
• Completion of required customer documentation
• Completion of applicable pharmaceutical, prescription or export requirements

Processing time varies depending on the product, quantity, documentation requirements and destination country.

2. Dispatch Time

Estimated dispatch information will normally be communicated as part of the quotation or order-confirmation process.

Some products may require additional procurement, manufacturer coordination, export documentation or specialised packaging before dispatch.

3. Delivery Time

International delivery times vary depending on:

• Destination country
• Shipping service selected
• Customs clearance
• Import regulations
• Carrier operations
• Public holidays
• Weather or transportation disruptions
• Regulatory inspection

Any delivery date provided is an estimate unless expressly confirmed otherwise in writing.

4. Shipping Charges

Shipping charges are calculated according to factors such as:

• Destination country
• Package dimensions
• Shipment weight
• Shipping method
• Product handling requirements
• Applicable courier or freight charges

Shipping charges will normally be included or separately identified in the quotation or invoice.

5. International Shipping

Newlife Medicare serves both business buyers and eligible individual customers across international markets where supply and shipment can be completed in accordance with applicable requirements.

The presence of a country on our website or Global Presence page does not guarantee that every medicine can be shipped to that destination.

6. Customs Clearance

International shipments may be subject to inspection and clearance by customs, postal, courier or regulatory authorities.

Customs-clearance and government-processing times are outside the direct control of Newlife Medicare.

7. Import Documentation

Customers are responsible for providing valid destination-country licences, prescriptions, permits or import documents where required.

Orders may be held until applicable documentation is received and verified.

8. Customs Duties and Taxes

Customs duties, import taxes, clearance fees and similar destination-country charges are governed by the applicable transaction terms, quotation, invoice and local requirements.

Where these charges are payable by the customer, they are not included in the product or shipping price unless specifically stated.

9. Shipment Tracking

Where tracking is available, the tracking number or shipment reference may be provided after dispatch.

Tracking information may take some time to become active after the carrier first receives the shipment.

10. Delivery Address

Customers must provide a complete and accurate delivery address, including:

• Recipient or company name
• Street address
• City
• State or region
• Postal or ZIP code
• Country
• Telephone number

Any address correction should be communicated before dispatch. Changes may not be possible after a shipment has been handed to the carrier.

11. Failed Delivery

Newlife Medicare may not be responsible for delivery failures resulting from inaccurate addresses, unavailable recipients, refusal of delivery, missing import documents, unpaid destination charges or other circumstances attributable to the recipient.

12. Damaged Packages

If a parcel arrives visibly damaged, customers should document the condition of the shipment and contact us promptly.

Please retain the shipping box, labels and product packaging until the matter has been reviewed.

13. Lost Shipments

Where a shipment appears lost, we may coordinate with the relevant shipping or logistics provider to initiate an investigation.

Any replacement, credit or refund will depend on the outcome of the investigation and the applicable shipping arrangements.

14. Temperature-Sensitive Products

15. Regulatory Delays

Newlife Medicare cannot guarantee customs, postal, courier or government-agency clearance times.

Shipments may be delayed when authorities request additional documentation, inspection or clarification.

16. Product and Destination Restrictions

Product eligibility can differ by country. Certain medicines may require a prescription, import permission, business licence or other supporting documentation before shipment.

Newlife Medicare reserves the right not to dispatch an order where the applicable product or destination requirements cannot be satisfied.