Terms & Conditions

1. About Us

Newlife Medicare Private Limited is a pharmaceutical supplier and exporter based in Nagpur, Maharashtra, India.

We serve both international business buyers and eligible individual customers, subject to product availability, applicable pharmaceutical requirements, documentation and destination-country rules.

2. Website Purpose

This website provides information about Newlife Medicare, available pharmaceutical products, international supply capabilities, company details and related services.

Product display on the website does not automatically constitute an offer to sell or guarantee that a particular medicine can be supplied to every customer or country.

3. Product Availability

All products are subject to availability, applicable requirements, commercial confirmation and acceptance of the order by Newlife Medicare.

We may decline or cancel an enquiry or order where a product is unavailable or where the transaction cannot be completed in accordance with applicable requirements.

4. Business and Individual Customers

We accept enquiries from distributors, pharmacies, importers, healthcare organisations and other eligible business buyers as well as individual international customers.

Requirements may differ depending on whether the customer is a business or an individual, the medicine requested, order quantity and destination country.

5. Prescription and Regulated Products

Certain pharmaceutical products may be subject to prescription, licensing, import, export or other regulatory requirements.

The customer is responsible for providing valid documentation where required and for ensuring that the proposed import, possession, distribution or use of the product is permitted in the destination jurisdiction.

Newlife Medicare may hold, decline or cancel an order where required documentation or applicable conditions are not satisfied.

6. Quotations

Prices are normally communicated through a quotation, proforma invoice, invoice or approved order rather than being displayed as fixed public prices on the website.

Quotations may depend on:

• Product availability
• Requested quantity
• Manufacturer or supplier pricing
• Shipping method
• Destination country
• Currency
• Taxes, duties or regulatory costs where applicable

The quotation is valid for the period stated in the applicable quotation or communication.

7. Orders

An enquiry submitted through the website, email, phone or chat does not itself constitute a confirmed order.

An order is considered accepted only after Newlife Medicare confirms the order and any applicable payment, product-availability and documentation requirements have been completed.

8. Pricing

The final payable amount will be stated in the relevant quotation, invoice or approved payment page.

Unless specifically stated otherwise, customs duties, import taxes, destination-country charges or third-party charges may be payable separately.

9. Payments

Payments must be made only through payment methods authorised by Newlife Medicare.

Where website payment is available, the customer may receive a secure payment option linked to the relevant quotation, invoice or order.

Customers should verify the company name, quotation or order number, currency and amount before completing payment.

10. Payment Verification

An order may remain on hold until payment has been successfully received and verified.

A payment-provider acknowledgement confirms the financial transaction but does not by itself override product, prescription, regulatory, documentation or destination-country requirements.

11. Shipping

Shipping is subject to product availability, payment verification, destination requirements, carrier acceptance and completion of necessary documentation.

Delivery and dispatch estimates may vary according to the applicable order and are not guaranteed unless expressly confirmed in writing.

For complete shipping terms, please review our Shipping / Delivery Policy.

12. Customs and Import Requirements

International customers are responsible for understanding and complying with applicable import requirements in their destination country.

Any applicable customs duties, import taxes, permits, licences or local charges are governed by the relevant quotation, invoice, shipping terms and destination-country requirements.

13. Cancellation and Refunds

Cancellation and refund requests are governed by our Refund & Cancellation Policy.

Cancellation eligibility can depend on whether procurement, processing, packaging, documentation or dispatch has already started.

14. Product Information

We make reasonable efforts to maintain accurate product information on the website and in quotations.

Product appearance, packaging, manufacturer, batch, availability or specifications may change. Final supply details are based on the confirmed quotation, available stock and applicable documentation.

15. Medical Disclaimer

Information on this website is provided for general product and business information and is not intended to replace professional medical advice, diagnosis or treatment.

Medicines should be prescribed, dispensed and used in accordance with applicable laws and appropriate healthcare supervision where required.

16. Customer Information

Customers are responsible for providing accurate contact, product, shipping, prescription, business and destination information where applicable.

Newlife Medicare may not be responsible for delays, additional costs or failed delivery resulting from inaccurate or incomplete information provided by the customer.

17. Intellectual Property

Unless otherwise stated, website content including text, layout, graphics, design and original materials is owned by or licensed to Newlife Medicare Private Limited.

Unauthorised commercial reproduction, copying or misuse is prohibited.

18. Limitation of Liability

To the extent permitted by applicable law, Newlife Medicare shall not be liable for losses caused solely by circumstances outside its reasonable control, including carrier delays, customs processing, government restrictions, force majeure events or inaccurate information supplied by the customer.

19. Fraud Prevention

Newlife Medicare may request additional verification, place an order or payment on hold, or decline a transaction that appears suspicious, unauthorised, fraudulent or inconsistent with applicable requirements.

Customers should make payments only through authorised Newlife Medicare payment instructions or payment pages.

20. Product and Destination Restrictions

Product eligibility can depend on destination-country rules, customer type, prescription requirements, business licences, import permits or other applicable documentation.

21. Changes to These Terms

These Terms & Conditions may be updated periodically to reflect changes in our services, processes or applicable requirements.

The latest version published on this website will apply from the time it is made available.