Terms & Conditions

1. About Us

Newlife Medicare Private Limited is a pharmaceutical supplier and exporter based in Nagpur, Maharashtra, India.

We serve international businesses, pharmacies, distributors, healthcare organisations and eligible individual customers, subject to product availability and applicable pharmaceutical, prescription, licensing, import and destination-country requirements.

2. Acceptance of These Terms

By using this website, submitting an enquiry, confirming a quotation or order, providing documents, using an authorised payment link or otherwise proceeding with a transaction, the customer agrees to the terms applicable to that transaction, including these Terms & Conditions and the relevant quotation, invoice and linked policies.

If separate written commercial terms are agreed for a particular business transaction, those specific written terms may apply in addition to or, where expressly stated, in place of the corresponding general terms on this page.

3. Website Purpose

This website provides information about Newlife Medicare, pharmaceutical products that may be available for enquiry, international supply capabilities, company information and related services.

Product display on the website does not automatically constitute an offer to sell, guarantee product availability or mean that a particular medicine can be supplied to every customer or destination.

4. No Open Self-Service Medicine Checkout

Newlife Medicare does not operate an unrestricted self-service checkout where a customer can independently select any displayed medicine, choose a price and complete payment without prior transaction review.

Orders are handled through an enquiry, quotation, confirmation and verification process. The payable amount is determined by the confirmed quotation, proforma invoice, invoice or authorised order reference.

5. Business and Individual Customers

We accept enquiries from distributors, pharmacies, importers, healthcare organisations and other eligible business buyers as well as eligible individual international customers.

Requirements may differ depending on the customer type, medicine requested, quantity, intended use, destination country, shipping method and applicable legal or regulatory requirements.

6. Product Availability and Transaction Eligibility

All products are subject to availability, supplier or manufacturer availability where applicable, commercial confirmation and acceptance of the transaction by Newlife Medicare.

Newlife Medicare may decline, place on hold, modify or cancel an enquiry or order where a product is unavailable or where the transaction cannot be completed in accordance with applicable product, payment-provider, documentation, carrier or destination requirements.

7. Prescription and Regulated Products

Certain pharmaceutical products may be subject to prescription, licensing, import, export, identity/customer-verification or other regulatory requirements.

The customer is responsible for providing valid documentation where required and for complying with applicable requirements relating to the proposed import, possession, distribution or use of the product in the destination jurisdiction.

Depending on the transaction, Newlife Medicare may request a prescription, business licence, import permit, identity/customer information or other supporting documentation before payment, processing or dispatch.

Newlife Medicare may hold, decline or cancel an order where required documentation or applicable conditions are not satisfied.

8. Enquiries and Communications

An enquiry submitted through the website, email, telephone, WhatsApp, chat or another communication channel does not by itself constitute a confirmed order.

Customers are responsible for reviewing the information communicated by Newlife Medicare and for ensuring that product, quantity, destination, customer and delivery information is correct before confirming the transaction.

9. Quotations and Proforma Invoices

Prices are normally communicated through a quotation, proforma invoice, invoice or approved order rather than being displayed as fixed public prices on the website.

Quotations may depend on factors including:

• Product availability
• Requested quantity
• Supplier or manufacturer pricing where applicable
• Shipping method
• Destination country
• Currency
• Packaging or special handling requirements
• Applicable taxes, duties, documentation or regulatory costs

A quotation is valid for the period stated in the quotation or applicable communication and may be revised if material transaction details change.

10. Order Confirmation

A customer confirmation of a quotation or proforma invoice indicates that the customer wishes to proceed on the stated commercial terms.

An order is treated as accepted by Newlife Medicare only after the applicable product availability, payment, documentation and transaction requirements have been completed or expressly approved by Newlife Medicare.

11. Pricing and Currency

The final payable amount and currency will be stated in the relevant quotation, proforma invoice, invoice or authorised payment request.

Customers should not select, alter or send an arbitrary payment amount unless a revised amount has been expressly confirmed by Newlife Medicare.

Unless specifically stated otherwise, customs duties, import taxes, destination-country fees, bank charges, currency-conversion costs or other third-party charges may be payable separately.

12. Authorised Payment Requests

Payments must be made only through a payment method authorised by Newlife Medicare for the relevant transaction.

After a quotation or order has been confirmed, Newlife Medicare may create or arrange a secure, transaction-specific payment link through an authorised payment gateway, financial institution or payment service provider.

The payment link may be sent through an official Newlife Medicare email address, WhatsApp, chat or another authorised communication channel used for the transaction.

Customers should verify the company name, quotation or order reference, payment purpose, amount and currency before completing payment.

13. Payment Provider and Security

Online payments may be processed by an independent third-party payment gateway, bank or payment service provider. Such providers may apply their own authentication, security, fraud-prevention, eligibility, supported-country, supported-currency and transaction-monitoring requirements.

Sensitive payment credentials such as complete card numbers, CVV details, banking passwords and OTPs should be entered only on the authorised payment-provider interface and should not be sent to Newlife Medicare through email, chat, WhatsApp or telephone.

14. Payment Verification

An order may remain on hold until payment has been successfully received and verified against the applicable quotation or order.

A payment screenshot, chat message, customer-side debit notification or similar evidence may not by itself constitute final payment verification.

A successful payment confirms the financial transaction but does not override product availability, prescription, regulatory, documentation, carrier or destination-country requirements.

15. Fraud Prevention and Payment-Link Verification

Newlife Medicare may request additional verification, place an order or payment on hold, or decline a transaction that appears suspicious, unauthorised, fraudulent or inconsistent with the approved quotation or applicable requirements.

Customers should make payments only against identifiable Newlife Medicare quotations, invoices or order references and should not transfer funds to unrelated personal accounts claiming to represent Newlife Medicare.

If a payment request appears unusual, the customer should verify it using the official contact information published on our website before making payment.

16. Shipping and Dispatch

Shipping is subject to product availability, payment verification, destination requirements, carrier acceptance and completion of necessary pharmaceutical and transaction documentation.

Delivery and dispatch estimates may vary according to the applicable order and are not guaranteed unless expressly confirmed in writing.

For complete shipping terms, please review our Shipping / Delivery Policy.

17. Customs and Import Requirements

International customers are responsible for understanding and complying with applicable import and destination-country requirements.

Any applicable customs duties, import taxes, permits, licences, prescription requirements or local charges are governed by the relevant quotation, invoice, shipping terms and applicable destination requirements.

Newlife Medicare may decline to dispatch where the applicable requirements cannot be reasonably satisfied.

18. Cancellation, Returns and Refunds

Cancellation, pharmaceutical-return and refund requests are governed by our Refund & Cancellation Policy.

Eligibility may depend on whether payment has been completed and whether procurement, processing, packaging, documentation, shipping or other fulfilment activities have already started.

Pharmaceutical products may be subject to additional return restrictions because of safety, storage, tamper-evidence, traceability and regulatory considerations.

19. Failed, Pending and Duplicate Payments

If a transaction appears failed or pending, customers should contact Newlife Medicare or check the applicable payment-provider status before making another payment for the same quotation or order.

Verified duplicate payments may be reviewed and refunded in accordance with our Refund & Cancellation Policy and the applicable payment-provider process.

20. Product Information and Packaging

We make reasonable efforts to maintain accurate product information on the website and in quotations.

Product appearance, packaging, manufacturer, batch, market presentation, availability or specifications may change. Final supply details are based on the confirmed quotation, available stock and applicable documentation.

Where a specific manufacturer, brand, packaging presentation or other characteristic is material to the customer, the customer should ensure that it is expressly confirmed before payment.

21. Medical Disclaimer

Information on this website is provided for general product and business information and is not intended to replace professional medical advice, diagnosis or treatment.

Medicines should be prescribed, dispensed, purchased and used in accordance with applicable laws and appropriate healthcare supervision where required.

22. Customer Information and Responsibilities

Customers are responsible for providing complete and accurate contact, product, quantity, shipping, prescription, business, identity/customer and destination information where applicable.

Newlife Medicare may not be responsible for delays, additional costs, customs issues or failed delivery resulting from materially inaccurate, incomplete or late information supplied by the customer.

Customers should promptly notify Newlife Medicare of any material error before payment or dispatch.

23. Privacy and Personal Information

Personal, business, transaction, prescription and supporting information may be processed as reasonably necessary to administer enquiries, quotations, payments, orders, shipping, fraud prevention and compliance.

For further information, please review our Privacy Policy.

24. Third-Party Services

Newlife Medicare may use third-party payment providers, banks, logistics companies, couriers, technology services and other service providers in connection with a transaction.

Those third parties may operate independently and may apply their own terms, privacy practices, eligibility rules, timelines or service limitations.

25. Intellectual Property

Unless otherwise stated, website content including text, layout, graphics, design and original materials is owned by or licensed to Newlife Medicare Private Limited.

Unauthorised commercial reproduction, copying or misuse is prohibited.

26. Limitation of Liability

To the extent permitted by applicable law, Newlife Medicare shall not be liable for losses caused solely by circumstances outside its reasonable control, including carrier delays, customs processing, government restrictions, payment-network interruptions, force majeure events or materially inaccurate information supplied by the customer.

Nothing in these Terms is intended to exclude or limit any responsibility that cannot lawfully be excluded or limited under applicable law.

27. Force Majeure and Events Outside Our Control

Newlife Medicare may experience delays or inability to perform where events outside reasonable control affect procurement, payment processing, documentation, transportation, customs clearance or delivery.

Such events may include natural disasters, war, civil disruption, government action, regulatory restrictions, carrier disruption, strikes, public-health emergencies, network failures or other comparable events.

28. Product and Destination Restrictions

Product eligibility may depend on destination-country rules, customer type, prescription requirements, business licences, import permits, carrier rules or other applicable documentation and compliance requirements.

29. Suspension or Rejection of a Transaction

Newlife Medicare may place a transaction on hold or decline to proceed where reasonably necessary because of product unavailability, incomplete documentation, suspected fraud, payment-provider restrictions, regulatory concerns, destination restrictions, carrier limitations or other material transaction issues.

Where payment has already been received and the order cannot proceed, any applicable refund will be reviewed according to our Refund & Cancellation Policy.

30. Governing Law and Dispute Resolution

These Terms & Conditions and transactions with Newlife Medicare are subject to applicable laws of India, together with any mandatory laws or rights that may apply to the relevant customer or transaction.

Customers are encouraged to contact Newlife Medicare first regarding any order, payment, refund or delivery concern so that the matter can be reviewed and, where possible, resolved directly.

31. Changes to These Terms

These Terms & Conditions may be updated periodically to reflect changes in our website, communication channels, payment-link process, services, operations or applicable requirements.

The latest version published on this website will apply from the time it is made available, subject to any specific written terms already agreed for an existing transaction.